Cooperation Facilitates Improvement and Growth

Dividing work plays an essential part in hotel operations. Therefore, instead of accomplishing everything alone, it requires the effort of all team members to achieve the goal.

In a 40-person conference project we undertook the other day, the guest made a request for a Chinese round table style dinner banquet in the same venue after the conference. As it will take a minimum of one hour to switch the setting, sales staff negotiated with the guest to see if it was possible to change the Chinese banquet to western set dinner or to use round tables for the conference. The guest insisted on the original request and asked the switch be done within an hour. We accepted the challenge and promised the guest thorough and satisfying service.

For the conference and banquet to run smoothly, we spared no effort to preplan manpower arrangement, duty assignment, and material preparation. In the process, the staff demonstrated their resourcefulness by preparing supplies and materials for the Chinese banquet while the meeting was in progress, speeding up the switch by half an hour. The guests were delighted and the banquet ended perfectly!

From this experience, we learned that teamwork enables all participants to demonstrate their expertise and inspire creativity, spurring us to improve and grow together continually.

 

Fay Chuang
Restaurant Manager at HOTEL COZZI Zhongshan Kaohsiung