This website (the "Site") is owned and maintained by Cathay Hospitality Management, Inc. ("CHM", "us", "we", or "our"). By accessing and using the Site you acknowledge and agree to our
privacy & cookie statementand the following Terms & Conditions (the "Terms"). If you do not accept the Terms (as amended from time to time), please exit the Site immediately.
The Site and all content contained thereon including, images, photographs, logos, and other materials, and the copyrights, trademarks, trade dress and other intellectual property rights in such materials are owned by CHM or its licensors and its affiliates. The Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by CHM.
You are responsible for maintaining the secrecy of your passwords, log-in, and account information. You will be financially accountable for all uses of the Site by you and/or by anyone using your account information.Please note that CHM shall not be responsible for any information relating to CHM, its product or services which is made available on websites or materials belonging to third parties.
Room rates are based on your stay duration and may change if your arrival or departure dates are altered.
Rates are charged in New Taiwan Dollars (TWD), with an additional 15.5% service charge and tax.
A cash deposit of NT$1000 is required at check-in for each night of stay, or a valid credit card must be provided to cover any extra costs beyond the room rate and taxes.
To secure your reservation, a valid credit card must be provided at the time of booking.
The hotel accepts payments in local currency (TWD), Visa, Mastercard, American Express, JCB and China UnionPay. Personal or travel checks are not accepted.
For inquiries or disputes, please contact the following organizations:
Consumer Service Hotline: Dial "1950" from a mobile or landline.
Taipei City Government Consumer Service Center(台北市政府消費者服務中心):
+886-2-2725-6169Tourism Administration (MOTC) free traveler complaint hotline:
0800-211-734Unless otherwise stated in your booking or directly agreed with the hotel, check-in is required after 3:00 PM on the expected day of arrival (for HOTEL COZZI Blu / HOTEL COZZI Ximen Tainan, check-in is after 4:00 PM). Rooms reserved with a credit card or pre-paid cash will be held until 11:59 PM on the expected arrival date. Rooms without such reservations will be held until 4:00 PM and may be offered to other guests after that time. Guests must check out by 11:00 AM on the scheduled departure date. Late check-out may be allowed, subject to availability. Late check-out between 11:00 AM and 6:00 PM may incur a half-day room charge. A full day's room charge applies for check-out after 6:00 PM. If you wish to extend your stay, please inquire about availability and rates as soon as possible.In accordance with government regulations, a government-issued photo ID is required at check-in.All visitors arriving after 11:00 PM must register at the front desk; otherwise, they will not be allowed entry.
You authorize the hotel to charge your credit card for all expenses incurred during your stay.
For your safety, please do not use any electronic devices in your room except for electric shavers.
Pets are not permitted in the hotel, with the exception of service dogs.
To ensure the privacy and comfort of all guests, please keep your room door closed at all times.
Flammable or illegal substances are strictly prohibited on hotel premises.
For safety reasons, the hotel reserves the right to enter any room where the "Do Not Disturb" light has been illuminated for more than 24 hours.
Neither CHM nor the hotel shall be responsible for the loss or damage to personal belongings or property during your stay (including any issues arising from the use of the in-room safe.)
You authorize the hotel to charge your credit card for any damage to your room or hotel property incurred during your stay (including professional cleaning fees), or for the cost of any lost items discovered after your departure. If you notice any damage upon check-in, please notify the front desk immediately to avoid disputes.If the hotel determines, at its sole discretion, that your actions compromise the safety of the room, the hotel, other guests, hotel employees, or others—or harm CHM's reputation—you may be required to vacate the premises immediately without compensation.Hotel Cozzi is a smoke-free facility. A minimum fine of NT$10,000 will be charged if smoke is detected in any guest room.
To avoid penalties, please notify the hotel to cancel your reservation at least 14 days before the scheduled check-in date (local time). In accordance with Taiwanese regulations, the hotel reserves the right to charge your credit card for cancellation fees, taxes and service charges. Cancellation fees may amount to up to 30% of the total room price. For cancellations during national holidays lasting 3 days or more (including 3 days), up to 50% of the total room price will be charged as a deposit. Detailed cancellation terms are as follows:
For cancellations made 10~13 days prior to the check-in date, 30% of the deposit will be charged.
For cancellations made 7~9 days prior to the check-in date, 50% of the deposit will be charged.
For cancellations made 4~6 days prior to the check-in date, 60% of the deposit will be charged.
For cancellations made 2~3 days prior to the check-in date, 70% of the deposit will be charged.
For cancellations made 1 day prior to the check-in date, 80% of the deposit will be charged.
For cancellations made on the check-in date, 100% of the deposit will be charged.
Please note that CHM shall not be responsible for any information relating to CHM, its product or services which is made available on websites or materials belonging to third parties.
In the event a CHM product or service is listed at an incorrect price due to typographical error, system error or error in pricing information received from our suppliers/agents, CHM shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. CHM shall have the right to refuse or cancel any such order whether or not the order has been confirmed and/or your credit card has been charged. If your credit card was charged for the purchase and your order is cancelled, CHM shall issue a credit to your credit card account for the amount paid by you.
Should there be any inconsistency or conflict in pricing on our Site or a possible error in pricing (which may arise for any reason whatsoever and could be reasonably inferred), please contact us for clarification.
You agree to make reservations in good faith exclusively for yourself and your invited guests using valid booking confirmations. Reservations for any other purposes, including but not limited to re-sale, unauthorized transfers or postings on third-party websites, speculative, false or fraudulent bookings or bookings based on anticipated demand, are strictly prohibited. Under the following circumstances, CHM reserves the right to refuse accommodation to you or any individual and to terminate any reservations without prior notice, without bearing any responsibility for refunds or compensation:
The guest is not or cannot prove to be, the individual listed on the reservation confirmation.
The reservation was made using fraudulent payment methods.
The reservation process has been altered by anyone other than CHM or its authorized agents or if it has been tampered with, or the reservation confirmation document has been damaged (in such cases, CHM reserves the right to retain the reservation information).
Per the provisions of this clause.
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you about our products and services or invite you to events via e-mail, online advertising, social media, telephone, text message (including SMS and MMS), push notifications, in-app alerts, postal mail, our customer service call centre, and other means (including on-property messaging, such as your in-room television). Each e-mail you receive from us will contain an “opt-out” link, which provides you the option to have your e-mail address removed from our list.
In addition, please review the
Privacy & Cookie Statement, which explains our information collection practices.
Business transactions and other transactional services on the Site are considered legal transactions and available only to individuals age 20 and older.
Extra beds are available for most rooms for an additional fee, subject to availability. Please confirm at the time of booking.
If the hotel is held liable for the loss or damage of guest property (such as valuables, luggage, pets, or vehicles), compensation will be limited to a maximum of US$500, except in the following cases:
Loss or damage caused by negligence or willful misconduct on the part of the hotel owner or manager.
Loss of cash or valuables while under the custody of the hotel owner or manager.
The hotel owner or manager will not accept valuables exceeding US$500.
All activities involving the website's map features are subject to Maps/Earth Additional Terms of Use.CHM assumes no liability for actions based on Google Maps, including directions or navigation provided by the service.
IN NO EVENT SHALL CHM OR THEIR RESPECTIVE AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU FOR ANY LOSS OR INJURY OR ANY DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO THE SITE OR THESE TERMS & CONDITIONS, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CHM reserves the right, without prior warning, to unilaterally amend any of the provisions of these Terms and/or Conditions in the manner it may deem necessary.
Your use of this Site shall be governed by, and interpreted in accordance with the laws of Taiwan, R.O.C.. The courts of Taiwan have exclusive jurisdiction to settle
This Site is owned and operated by CHM. If you have any questions about these Terms, please contact us by the following email
reservations@cathayhotel.com.tw.
