Mission Accomplished During Turbulent Times

Running hotel operations is just like managing any sports team. In it, we have team members playing various positions while General Manager helps the team score a “win” as a coach. Our passionate and youthful team coordinates smoothly between departments to fulfill guests’ highest expectations in accommodations, food & beverage and conferences.

In 2017, Minsheng Taipei and Zhongxiao Taipei finished the year with the highest annual revenue since its opening. To achieve our goal, we optimized our service quality, trained and retrained our team. To offer the best service quality possible, we anticipate guests’ needs and budget accordingly. We wanted to provide the right product at the right place. It’s also the same year we launched AMAZZING CLUB, Guest Satisfaction Survey (GSS), and received the carbon footprint certification for our efforts in building a greener planet for everybody. Also, GSS helps us understand our guests’ preference and why they chose HOTEL COZZI. With all the right data, we get to provide the right product at the right time.

As a mid-size property, HOTEL COZZI strives to bring guests a sense of home during their journey. From our decor to the experience during their stay, HOTEL COZZI continues to impress guests with its unique service style – “service with a heartbeat”. That’s why many of them have chosen us as their primary destination for business travels, family trips or romantic getaways.

It takes a village to build a successful brand. At HOTEL COZZI, it’s the combined effort from operations, sales and communications. Everyone works hard at delivering the famous Cozzi Experience – Sleep Cozzi, Eat Cozzi, Get Cozzi, Tech Cozzi and Stay Cozzi. You can’t shortcut your way to success. That’s why we learn and grow together daily with a humble heart. Love what you do and that’s how you stay motivated for challenges ahead.

 

Sherry Chang
Hotel Director at HOTEL COZZI Minsheng Taipei & Zhongxiao Taipei